Sylius Refund Plugin

The Sylius Refund Plugin provides robust and flexible refund management capabilities for Sylius-based eCommerce applications. It enables merchants and developers to handle partial and full refunds for orders, generate credit memos, and track refund payments directly from the Sylius Admin Panel, without requiring custom logic or manual bookkeeping.

Key Features

• Partial & Full Refund Support: Refund individual order items or entire shipments, either partially or fully, based on business or customer needs.

• Automated Credit Memo Generation: Create standardized PDF credit memos for every refund issued, available for download or automated emailing.

• Refund Payment Tracking: Log each refund as a separate payment operation, ensuring full visibility and traceability within your financial records.

• Seamless Admin Panel Integration: Trigger and manage refunds directly from the Sylius Admin UI, without relying on external tools or manual processes.

• Customizable Workflow: Built with Sylius' event-driven and command-based architecture, making it easy to adapt refund logic to your project’s needs (e.g., integrating with ERP or accounting systems).

Use Cases

• Resolving Customer Complaints: Handle partial refunds for damaged items or missed deliveries directly from the order view.

• Post-Purchase Policy Enforcement: Issue full refunds for returned orders in line with your store’s return and cancellation policy.

• Accounting Reconciliation: Maintain a clear audit trail between order income and refund outflows, simplifying end-of-month reconciliation and reporting.

• Legal & Tax Recordkeeping: Automatically store PDF credit memos to satisfy documentation requirements for VAT, invoicing, or consumer rights regulations.

• Workflow Integration: Use refund events to trigger follow-up actions such as customer notifications, inventory adjustments, or CRM updates.

How It Works

The Refund Plugin integrates seamlessly with the Sylius Admin UI and core order management workflows. It extends the existing Order and Payment systems with refund-specific logic using Sylius resources and service architecture. This means you can:

• Customize refund behavior via Symfony services, events, and commands

• Extend refund and credit memo entities using Doctrine

• Modify email templates and PDF output with Twig views

• Hook into the refund lifecycle stages using Symfony events or Sylius state machines

This flexibility allows you to adapt the plugin to business-specific refund and finance rules with minimal effort.

If Sylius Plus is enabled, the plugin integrates with the Returns module to automatically trigger refunds from return approvals.

Tech Stack

• Symfony Flex: Facilitates seamless installation and configuration of the plugin.

• Doctrine ORM: Manages persistence for refund-related entities such as Credit Memos and Refund Payments.

• Twig: Used for templating in PDF generation and email notifications.

• wkhtmltopdf: Generates PDF versions of credit memos; can be configured or disabled based on project requirements.

• Webpack Encore: Compiles and manages frontend assets for the admin interface.

• Sylius Resource Bundle: Provides a flexible architecture for managing refund-related resources.

• Sylius Grid Bundle: Offers customizable admin grids for viewing and managing refunds and credit memos.

• Symfony Messenger: Handles asynchronous processing of refund commands and events.

• State Machine: Manages the lifecycle and state transitions of refunds and payments.

🔗 Source Code

GitHub: Sylius/RefundPlugin